They’re the frontline of your client experience - shaping trust, building rapport, and setting the tone for every visit.
Something as simple as how your reception team answers the phone can be the difference between a one-time visit and a lifelong client. Phone manner, empathy, and clarity turn calls into lasting connections.
Handle financial conversations and communicate value.
Create moments that turn casual clients into raving fans.
Develop a mindset of proactive client care, not just “task juggling”.
Convert more enquiries into booked appointments, boosting revenue and filling your schedule. Based on an ATV of $250, your team need only book 14 additional appointments to cover the cost of the course.
Confidence & Communication Mastery
From first impressions to emotional payment conversations, your team will learn proven methods that feel authentic and deliver results.
Repeatable “Client Experience” System
Eliminate guesswork with a step-by-step system that ensures every client journey consistently hits a 10/10.
Enhanced Phone Skills
Master active listening, tone control, and value-focused communication that builds compliance and trust.
Leadership at the Front Desk
Empower your team to lead, not just follow, making them active drivers of your practice’s growth.
Weekly video modules with practical exercises
Live group coaching sessions each Wednesday
Private Facebook Community for support and accountability
$3,500 AUD per participant (Includes all materials + lifetime access to resources for ongoing reference and training new hires).
We recommend enrolling one team member per clinic per intake to ensure maximum coaching support and engagement. Multiple team members can join by enrolling in separate time slots at checkout.
Week 1: The Role of the Receptionist in a 10/10 Client Journey
Week 2: Communication & Active Listening Tools
Week 3: Efficient Scheduling and Systems
Week 4: Handling Payments & Cost Conversations with Confidence
Week 5: Client Education & Driving Compliance
Week 6: Phone Communication Excellence
Week 7: Google Reviews, Reputation, and Creating WOW Moments
Bonus #1: Lifetime Access to the Full Training Library
Bonus #2: The Client Whisperer Workbook for daily reference and onboarding new team members.
Bonus #3: The Ultimate Reading & Resource List. A curated collection of TED Talks, books, podcasts, and quick-reference tools to encourage continual growth.
Bonus #4: The Step-by-Step Hiring Guide to help grow your team with confidence
You’re committed to delivering a 10 out of 10 Client Experience
You’re reception team is ready to elevate beyond “task completion”
You want consistency, less stress and improved client retention.
Live Coaching each Wednesday via Zoom.
Choose Your Time Slot:
1:30 PM AEST
2:30 PM AEST